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Deborah Henken (Founder)

Deborah Henken has 20 years of management and marketing experience with companies ranging from educational institutions to consultancies to Fortune 500 companies to startups.

Her industry expertise includes: computer hardware, CRM application software, call center, voice recognition and analytic areas, database and infrastructure software, and professional education and education administration.

Her areas of focus include:

Marketing Strategy

  • Market segmentation and target market analysis
  • Positioning products and companies
  • Message development which resonate with target audiences

Channel Strategy and Marketing

  • Identify best channels to meet target market buying needs and preferences
  • Develop channel programs and policies to bring speed channel partners time to revenue
  • Create co-marketing programs to build revenues for channel business.

Awareness, Demand, and Customer Retention Programs

  • Advertising, internet marketing
  • Lead generation programs including direct mail, events, email marketing, telemarketing
  • Customer Retention and installed base programs
Phyllis Brock
Our Partners
Calcey Technologies
Corp21
Creative i
Deborah Henken
eSessments
Hyde Park Group
K. Susan Heintz
Karen Henken
L2M Associates
Laurie Coe
Manx Web Solutions
Media API
Natalie Sylvestri
Next Step
Phone Works
Riva Kupritz
Susan Henken-Thielen

 

Download the Highland Team/Deborah Henken Backgrounder for more information.

This document is in Microsoft Word format.

 


As Vice President of Marketing for IQ.COM, an online marketing software provider, Deborah worked as a member of executive staff to define and develop the enterprise business model. She led market segmentation, target market selection, product direction, and awareness and demand creation and repositioned the company to focus on customer retention.

As Vice President of Marketing for Blue Pumpkin Software, a call center software company, her accomplishments included:

  • Revenues increased 4X within one year and customer base increased 300%
  • Leading the company from niche start-up to market leader, culminating in Gartner Group naming the company one of the leaders in the workforce management space.

She led the product development strategy to focus on web-based customer contact centers. Her creative branding and lead generation programs as well as installed base customer retention programs helped propel the company's success.

Selected as the first Director of Worldwide Partners and Alliance Marketing at BEA Systems, Deborah created the first channel organization, strategy and program for the company to manage strategic alliances, channel recruitment, development and co-sales and marketing efforts.

  • Channels leveraged 20% of the company's $300 million in sales within the year.

As the Director of Channel Marketing at Informix, she built the first worldwide, integrated channel program for VARs, ISVs, distributors, hardware vendors and system integrators.

  • Her team managed over 1200 partnerships and directly contributed 40% of the company's $700 million in sales
  • Under her leadership, the team created new strategies, policies and programs such as the first online communications with partners and first web-based partner solutions catalog.
  • VARBusiness Magazine selected Informix as one of the Top 10 Partnering Companies of 1995.
     
 
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